Privacy Policy

1. Information We Collect

We may collect basic personal details such as your name, company name, contact number, email address, and delivery address when you contact us through call, WhatsApp, or our inquiry form. We do not collect or store any sensitive payment information through our website.

2. How We Use Your Information

The information you share helps us process your product inquiries, confirm orders, calculate shipping costs, and provide customer support or warranty service when needed. We may also use your contact details to share updates about your order or provide after-sales assistance.

3. Product Policy & Warranty

Kroztek does not accept product returns once the item has been delivered. However, we provide a proper warranty and service support if the product has been installed and used as per the installation manual or our provided guidelines. Warranty claims are subject to manufacturer policy and verification of installation standards.

4. Service and Support

In case of product-related issues, customers can reach out to our support team through call or WhatsApp. Our technical team will assist remotely or coordinate on-site service (if applicable). We aim to provide fair and transparent post-purchase support within the warranty period.

5. Data Security

We respect your privacy and ensure that your data is not shared or sold to third parties. All customer information is securely stored and used only for communication and service purposes directly related to your purchase.

6. Cookies & Analytics

Our website may use cookies or simple analytics tools to understand how visitors use our site. This helps us improve our product listings and customer experience. You can choose to disable cookies in your browser settings at any time.

7. Policy Updates

We may update this Privacy Policy from time to time as our services expand. The latest version will always be available on this page.

8. Contact Us

For any questions or concerns about our Privacy Policy, please contact us:

• 📞 Phone: +91 8637214899
• 💬 WhatsApp: Click the icon on any product page
• ✉️ Email: admin@kroztek.com
• 🌐 Website: www.kroztek.com